Because customer feedback is powerful Customer Feedback Customer feedback refers to the information, insight, issues and input shared by your customers about your brand, product, service or company. Customer feedback helps to improve customer experience. It can also help to generate positive word-of-mouth as well as negative word-of -mouth. Listening to the voice of customersContinue reading “Importance of Customer Feedback”
Tag Archives: Understanding Customers
Customer Experience Strategy
A great customer experience will always be a winning strategy Customer Experience Have you ever had a good customer experience ? Now, you might ask what is customer experience, what does it involves exactly and if it is the same as customer service? So let’s have a look at the first question. What is customerContinue reading “Customer Experience Strategy”
Factors Influencing Consumer Behaviour
Create amazing things by listening to your customers Consumer Behaviour Consumer behaviour refers to the action of consumers and the motives behind the purchase of a product. It is the study of how customers or organizations choose, purchase, use goods and services to satisfy their needs and wants. In marketing, studying and understanding consumer behaviourContinue reading “Factors Influencing Consumer Behaviour”
Types of Customers
Knowing your customers is a major competitive advantage Types of Consumers In the previous post, we have talked about the ways to better understand customers. But it is also important to understand the type of customers so as you know how you can market your products. We will have a look at 7 types ofContinue reading “Types of Customers”
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